Online returns and exchanges vary depending on the store. Some companies charge you for return shipping, while others don't. Some even include a return shipping label with your purchase to make the process easier. Just like in a regular store, many sites do not offer returns on clearance or closeout items but if that's the case, they'll explain that clearly next to the item. If you want to return Cookware Set you bought online, it's usually a simple process. Within a certain amount of days (it differs by retailer), you'll need to tell the company you want to return the item. Then, after following their guidelines, they'll usually send you a shipping label. You can print it out, attach it over the original shipping label, and drop off the package at UPS, FedEX, or the post office. These returns usually come with tracking, and the company will typically email you a tracking number so you'll know when your package has been safely returned. As retailers try to better bridge the gulf between their online and brick-and-mortar divisions, you can sometimes (but not always) return an item you bought online to a physical store, just as you can often pick up an online order in the store to save on shipping costs.